Frequently Asked Questions

Where do you ship?

We sell and ship within the United States. Standard tracked shipping is free with no minimum purchase. Alaska, Hawaii, territories, APO and FPO availability depends on the options shown at checkout.

When will my order arrive?

Orders received by 2:00 PM Arizona Time follow a 1–3 business day handling schedule, Monday–Friday. Estimated transit is 5–8 business days, for an estimated total of 6–11 business days. Carrier and weather delays may affect these estimates.

Will I receive tracking?

Yes. Tracking information is provided in the shipment confirmation email. You can also use our Track Order page.

How do I request a return or exchange?

Contact support@shoplious.com within 30 days after delivery and wait for instructions before mailing an item. See our Refund Policy for eligibility, label responsibility and refund timing.

Can I change or cancel an order?

Contact us as soon as possible. We will confirm whether the request can be accommodated based on the order’s current production and fulfillment status. A request is not approved until confirmed in writing.

How can I contact Shoplious?

Email support@shoplious.com or call +1 (650) 722-2522, Monday–Friday, 9:00 AM–5:00 PM Arizona Time.